Introducing The ACE Framework - Acquira

Introducing The ACE Framework

What You’ll Learn
  • How Acquira’s ACE Framework can help you grow your business.
  • How to balance the “four pillars” necessary for business growth.
  • How an ACE Integrator can help you post-acquisition.
  • The self-guided approach to the ACE Framework.

Since 2015, Acquira has acquired over 30 companies and invested in more than $50 million worth of small businesses. In the last year, we’ve created one roll-up that we plan to take public in 2023.

We've learned how to acquire businesses, implement systems, build culture, and create companies that allow owners to grow their own wealth and freedom.

Allowing for freedom is why we created The ACE Framework, a change management system designed to grow an ownership-run business into a management-run business.

What Is An ACE?

  • An ACE is a company that grows under its own power.
  • An ACE is a company that believes in servant leadership.
  • An ACE is a company that believes its employees are more than just resources.
  • An ACE is a company that improves its community.
  • An ACE is a board-run company.
  • An ACE is a company that improves the lives of everyone in its orbit.

Managing a company in the modern world, with all of its interconnectivity, complicated relationships, and technological challenges takes discipline and hard work. One of the best ways to tackle these challenges is through effective methodologies and systems. 

Properly built systems help us declutter our workflow and they provide us with a solid foundation to meet key goals. That’s where the ACE Framework comes in.

ACE stands for “Acquira Certified Enterprise.” It is our proprietary change management system, designed to integrate, systematize, and grow newly acquired businesses, with a special emphasis on culture, systems, and servant leadership.

“Our framework is about identifying a leadership team, ideally within the organization,” explains Acquira CEO Hayden Miyamoto. “It’s about really investing in the team, training them, and getting buy-in and implementing a lot of the procedures that we've already created for the home service space.”

The Four Pillars

There are four pillars to any successful business that, once optimized, will ensure the company is successful. ACE helps businesses build their leadership team and educate that team in each of those pillars: strategic planning, culture & clarity, operations & finance, and revenue. 

By balancing each of these pillars, you can ensure that the business will grow under its own steam. 

Strategic Planning includes: 
  • Annual planning through a forecasting procedure
  • Defining your Mission, Vision, and Values
  • Creating departmental missions and departmental Key Performance Indicators (KPIs)
  • Conducting leadership team audits
  • Developing an organizational chart & company structure
  • Implementing Objectives & Key Results (OKRs)
Operations & Finance includes:
  • Scheduling and dispatch procedures, scripts, and KPIs
  • Customer Service training, procedures, checklists and KPIs
  • Procedures, checklists, and KPIs for technicians
  • Warehouse and inventory software, procedures, checklists, and KPIs
  • Equipment maintenance procedures, checklists, and KPIs
  • Fleet procurement procedures, checklists, and KPIs
  • Financial budgeting
  • Conducting operational audits
  • Monthly P&L board presentations
  • Implementing ERP for Operations and Finance
Culture & Clarity includes:
  • Creating job descriptions with deliverables that are linked to procedures with success metrics
  • How to implement structured communication, including one-on-one meetings and performance reviews
  • Creating an employee handbook
  • Onboarding & training procedures
  • Hiring procedures
  • Designing compensation and bonus structures
  • Designing career progression paths
  • How to accentuate culture
  • Creating a culture where ideas flow in all directions
  • Conducting regular clarity audits
  • Human Resources Management Systems
Revenue includes:
  • Call Service Representative training, procedures, checklists, and KPIs
  • Price book optimizations
  • Sales tech training, procedures, checklists, and KPIs
  • Digital & traditional marketing strategy
  • Process and training for building a B2B sales team
  • Procedures for validating new markets
  • New product validation procedures and training
  • Operational forecasting

The purpose of the Framework is to ensure that each of those pillars is balanced. Through the framework, we offer two services: ACE Integration and ACE Coaching. Each of them will help business owners create that balance. 

ACE Integration

ACE Integration is the more hands-on approach and includes a vetted ACE-certified integrator coming to the business in order to build and train its management team. 

The ACE Integration process takes one year to complete and members receive in-depth, on-site coaching from an ACE Certified Integrators. It includes four in-depth workshops, as well as six additional “Solutions Visits” from an Integrator to help address any specific issues.

“These concepts are introduced over a longer period of time with the help of an extremely emotionally intelligent, empathetic integrator who we've been identifying and accrediting along the way,” Hayden explains. “We're now working with a few people who are just fantastic. It's typically a year-long engagement involving an external integrator and all of these systems and tools.”

Learn more about ACE Integration.

ACE Coaching

For business owners who would prefer to handle the integration themselves with our mentorship, procedures, and tools, we offer ACE Coaching. This program can include weekly CEO training, structured leadership coaching for your leadership team, or Acquira can offer a more bespoke approach, tailored specifically to your needs.

The coaches and integrators we work with have backgrounds in entrepreneurship, investment banking, private equity, and business operations. 

Learn more about ACE Coaching.

Conclusion

The ACE Framework is a system that encourages discipline – where goals are set and people are accountable for those goals. It is a robust and comprehensive management system that will help any business improve its output.

Schedule a call with us today to learn how we can help.

Key Takeaways

  • A fully balanced business requires Strategic Planning, Culture & Clarity, Operations & Finance, and Revenue to be working in tandem.
  • An ACE Integrator will provide a combination of mentoring and on-site visits to ensure your company grows.
  • ACE Coaching is the best option for those people who already have a business but realize they need coaching.
  • The ACE Framework is the best way to grow your business in order to sell it for more than what you paid.
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